May 5th, 2008 Meeting Notes


Enterprise Attention Management:  Addressing Info-Stress and Information Overload  - Each beneficial new communication and collaboration technology, from wikis to blogs, brings with it the burden of one more channel that information workers, already suffering from information overload, must pay attention to. This presentation describes how attention overload is afflicting businesses and how enterprises can create an Enterprise Attention Management (EAM) strategy encompassing technology, policy, and culture to improve the effectiveness and responsiveness of information workers.

Issues this presentation will address include:

  • How attention fatigue is a gating factor for collaboration and communication projects.
  • How "Attention Management" acts as a lens to understand and address these effects on information workers.
  • How to define an EAM conceptual architecture to provide a unified view across attentional technologies.



    • Mr. Craig Roth
    Craig Roth is the Vice President and Service Director for Burton Group’s Collaboration and Content Strategies service. He covers enterprise portals, content globalization, collaborative applications, and attention management. Prior to joining Burton Group, Craig worked eight years at a Fortune 500 financial services company creating and managing executive information systems, call center systems, and advanced technology projects. Duties included coding, analysis, project management, and management and is a co-founder of a software company. With 20 years of IT industry experience, Craig’s research agenda focuses on the organizational, financial, and governance issues around knowledge and collaboration infrastructure with a special focus on enterprise portals, content globalization, and information overload. Roth was rated as a top 10 expert in portals and web services by an independent analyst rating firm. Roth’s written work includes over 140 papers on technology trends, best practices, and market analysis as well as articles for ENT Magazine and .NET Magazine.

    Craig blogs at: http://knowledgeforward.wordpress.com